Q. Where do I park?
A. Parking is available at the Marconi Parking Garage, or at meters in front of the building. Meters are a maximum of 3 hours. Parking and traffic patterns frequently change due to events at the Nationwide Arena. With a spa service parking is validated up to $4.00 atr the Marconi Parking garage.

Q. Where is the ADA entrance?
A. The entrance is on the side of the building. Please let us know when you are on your way, and we will open the door for you.

Q. When should I arrive for my Spa services?
A. Please arrive 5-10 minutes before your scheduled appointment. If you are scheduled for multiple services, massage, or facial, please arrive at least 10 minutes earlier.

Q. What if I'm late?
A. Please call if you are going to be late, the reservationist will check if the appointment will still be available.

Q. What is the cancellation policy?
A. Please give us 24 hours notice if you need to cancel or reschedule your appointment. Any cancellations or reschedules within the 24 hour time frame will be assessed a $25 rebooking fee.

Q. Can I bring my child(ren) to my appointment?
To promote the relaxation, renewal, and rejuvenation environment, and to ensure the safety of your child, it is not recommended that you bring your child to the Spa. Children who have their own appointments are always welcome.

Q. Do you have gift cards/certificates?
A. Yes, Gift Certificates are available at the reception desk, and on our website. Click here to purchase a gift card/certificate.

Q. Do you have couples treatment rooms?
A. Treatment rooms are available to accommodate all couples services.

SPA PARTIES

WHAT TYPE OF EVENTS DO YOU OFFER? | We offer the ideal setting for corporate outings, birthday parties, bachelorette parties, office parties, baby showers, couples' parties, reunions and more. Enjoy a combination of spa services, quality time with your friends, family or colleagues, and optional food & drink.

HOW MANY PEOPLE ARE CONSIDERED A GROUP? | Two or more people receiving any package combination (multiple services, either standard packages or a la carte) are considered a group.

WHAT IS REQUIRED TO HOLD TIME SLOTS FOR A GROUP EVENT? | A non-refundable deposit and a credit card number to secure all appointments booked are required to schedule a group event. Please book at least 4 weeks in advance to ensure availability.

WHAT IS THE GROUP CANCELLATION POLICY? | Any service(s) not cancelled at least 72 hours prior to the scheduled appointment time and any no-shows will be charged the full service price to the credit card used to secure appointments.

WHAT ARE THE FOOD AND BEVERAGE OPTIONS? | Our Spa Coordinators can arrange catering, or groups may bring in their own food. Coffee, water and tea are complimentary.

ADDITIONAL INFORMATION

• Prices and availability are subject to change.
• When requesting a specific service professional, please remember that we will do our best to accommodate your scheduling needs, but appointments are subject to their availability.
• For the comfort of all our guests, please silence cell phones and pagers while visiting the Spa. For the privacy of others, please do not take pictures with your cameras or cell phones.
• Sales tax is added to services and products, excluding hair services, at the time of check out.
  

Spa Hours: Monday 10 - 5 | Tuesday - Friday 9 - 7 | Saturday 8 - 6 | Closed Sunday